What you need to know before your first session:

    1)   Always plan to arrive 10-15 mins early. The start time of your appointment is when we want you ON the massage table. If you are late, your massage has started without you and will still end on time. Please help us give you the full session you are paying for by being early.

    2)  Your NEW CLIENT INTAKE FORM needs to be filled out at least 24 hours in advance of your session. If you've misplaced the original email with your form link in it, please let us know and we will gladly email you another one. Otherwise we have to take time out of your session to do this, and we'd rather not do that!

    3) Most people get lost finding us the first time. Please don't get lost on your way. GPS will often lead you astray, so please follow these instructions:

Our address is 3261 N US HWY 441, Suite D-2

Fruitland Park, FL 34731.

• We are at the corner of 441 and Picciola Cutoff behind the gas station in the business complex

    4) Tipping: I do not accept tips. I do this because I charge doctor prices and you probably do not tip your doctor, so there isn't any need to tip me. If you feel that you would still like to tip, it is truly appreciated.

    5) All clients agree to give at least 24 hours notice for cancellations/rescheduling. (You sign an intake form stating this.)

Make sure the email you received upon booking your session is accurate and that your calendar matches ours.

Please notify Jen, before your session, if you develop any new health conditions or symptoms, no matter how minor.

Cancellations/Rescheduling Policy:

**Please ensure you have read this section; you will agree to it when you sign your client information form.**

We have reserved your appointment time JUST for you.

We require at least 24 hours notice for any cancellation/rescheduling. Call us at 352-321-0282 anytime and leave a message. Or email Imassagealliance@gmail.com.

If a true emergency presents itself that conflicts with your appointment, we ask that you notify us immediately through any medium necessary. You can email us at any time of day or night, or make a phone call and leave a voice message any time during normal waking hours, but it is your responsibility to ensure you have received a reply from us to confirm cancellation BEFORE your missed appointment time.

• Cancel/change your appointment with at least 24 hours notice: no problem, no charge.
• Cancel/change within 24 hours of your appointment for any reason: $75 cancellation fee, or 50% of the full session rate (whichever is greater.) You can avoid this by sending someone in your place! If we are able to fill the appointment: no charge.
• Cancel/change your appointment within 2 hours: Full charge, unless we can rebook that slot.
• No show, no notice: if you simply do not show up for any reason, with no notice, we will charge your card on file for the session.

If you have circumstances that you feel deserve special consideration, please let us know as soon as possible so that we can decide whether or not to make an exception to this policy.

A note on Prepaid Sessions: All payments including prepaid packages, sessions, or gift certificates are non-refundable and always expire ONE YEAR from purchase. Any requests for refunds or extensions are issued at the sole discretion of Integrated Massage Alliance. You may use prepaid, unexpired sessions at any time or they can be used by a friend or family member, male or female.

Your safety, comfort, and satisfaction is important. If you have any questions, please contact us

Thanks so much - we look forward to making your life a little easier!